The information below explains how to:
- access information under the Right to Information Act 2009
- access and amend information under the Information Privacy Act 2009
The Right to Information Act 2009 (RTI Act) provides a formal means of requesting access to general information held by the Department that is not normally publicly available.
The Information Privacy Act 2009 (IP Act) provides a formal means of requesting access to, and amendment of your personal information.
A formal applications for access to government-held information under Right to Information or Information Privacy should only be made as a last resort, where information is not otherwise accessible.
Fees and charges
Right to Information applications must be accompanied by the application fee to the Department, as required under section 24 of the RTI Act.
From 1 July 2019 the Right to Information application fee is $50.80. Cheque or money-order must be made payable to the department.
In addition to the application fee, you may be charged for following:
- processing documents if your application takes longer than five hours to process ($7.85 for each 15 minutes or part thereof)
- access to documents (black-and-white photocopy of the document in A4 size - $0.25 for each page).
Please note that all processing and access charges are normally payable when we notify you of the decision regarding your application.
There are no charges for applications under Information Privacy but you will need to provide evidence of your identity (e.g. a certified copy of your driver licence).
How long will it take to process my application?
A formal application is generally processed within 25 business days (5 weeks), but this can be extended in some circumstances.
More detailed information about Right to Information and or Information Privacy can be found at the Queensland Government Right to Information website.
Requests for access and amendments to information must be made using the approved forms which are available on the Queensland Government Right to Information website.
Submitting your application
Unless you are using the online RTI application system, completed applications should be sent to the Department.